Do you have mature project cases for reference?

Yes, we have thousands of implemented project cases at home and abroad, covering various scenarios such as shopping malls, parent-child parks, cultural tourism scenic spots, kindergartens, etc. We can provide pictures, videos and on-site inspection docking of the same type of cases according to customers' needs and positioning.

Is a design deposit required for customized products?

Yes, a design deposit is required for customized products, which can be deducted from the subsequent payment for goods. If the customer cancels the order after confirming the design scheme, the design deposit will not be refunded, subject to the agreement between both parties.

What supporting services are available for later equipment maintenance?

Free on-site maintenance and spare parts replacement within the warranty period; provide lifelong equipment inspection guidance and regularly remind key points of equipment maintenance; provide operation and maintenance training for customers, and arrange technical personnel to maintain on-site as needed, with only spare parts and labor costs charged after the warranty period.

Can you provide relevant qualification certificates for the products?

Yes, we can provide a full set of qualification documents such as international certification certificates (CE, EN1176, ASTM, etc.), domestic test reports, production qualifications and business licenses for products, supporting customers in project bidding, venue filing and other scenarios.

Amusement Park Construction Experts - Quality & Global Standards

Q: What is the product warranty period?

1 Year Warranty Skytrek: Elastic grid, soft padding series, steel pipes, devil big slide frameSkytrek Naughty Castle full range: Frame structure (steel pipes /joints/installation accessories /hardware), plastic / FRP parts (slides /panels/pipes, etc.), soft padding products (platforms /enclosures/floor mats, etc.), fabric products (trampolines /grid platforms, etc.), main equipment body (steel /wood structure + soft padding) Gun area equipment (metal hardware: shells /joints/installation accessories, etc.); excluding gun balls and gun ball bags Note: Haiber electric equipment must be equipped with an independent power switch; no after-sales service is provided for unassembled ones 6 Months Warranty Electrical and pneumatic components of electric soft padding All electrical /electronic components (interactive ball-throwing TV, motors, gear boxes, fans, air compressors, water pumps, various fans, pat-and-play electronic buttons, etc.) 3 Months Warranty Airtight and inflatable products (including air cushions in spider climbing towers and other airtight equipment) Toddler-specific sofas (for children under 6 years old only; prohibited for parents /older children) Non-Warranty Scope Bar stools, princess cars, racing cars, little sea dragon bulbs, Lego wall blocks, early education panel game motherboards, role-play house soft decoration /toys; magic walls, magic clothes, basketball hoops in the trampoline area; airtight tumblers, ocean balls, sponge blocks, simulated skiing rings

What is the product warranty period?

1 Year Warranty

Skytrek: Elastic grid, soft padding series, steel pipes, devil big slide frameSkytrek

Naughty Castle full range: Frame structure (steel pipes /joints/installation accessories /hardware), plastic / FRP parts (slides /panels/pipes, etc.), soft padding products (platforms /enclosures/floor mats, etc.), fabric products (trampolines /grid platforms, etc.), main equipment body (steel /wood structure + soft padding)

Gun area equipment (metal hardware: shells /joints/installation accessories, etc.); excluding gun balls and gun ball bags

Note: Haiber electric equipment must be equipped with an independent power switch; no after-sales service is provided for unassembled ones

6 Months Warranty

Electrical and pneumatic components of electric soft padding

All electrical /electronic components (interactive ball-throwing TV, motors, gear boxes, fans, air compressors, water pumps, various fans, pat-and-play electronic buttons, etc.)

3 Months Warranty

Airtight and inflatable products (including air cushions in spider climbing towers and other airtight equipment)

Toddler-specific sofas (for children under 6 years old only; prohibited for parents /older children)

Non-Warranty Scope

Bar stools, princess cars, racing cars, little sea dragon bulbs, Lego wall blocks, early education panel game motherboards, role-play house soft decoration /toys; magic walls, magic clothes, basketball hoops in the trampoline area; airtight tumblers, ocean balls, sponge blocks, simulated skiing rings

What situations are not within the warranty scope?

Damage during unloading due to failure to comply with unloading instructions
Damage caused by humid site or harsh environment
Damage caused by inadequate daily maintenance
Man-made damage or destruction
Damage caused by natural disasters (floods, earthquakes, hurricanes, etc.)
Damage caused by installation by non-Party B personnel; 7. Unauthorized maintenance or modification of equipment
Consumables (safety nets, sponge tubes, etc.)
Unused remaining installation materials not properly kept after completion of installation

Do your products include installation and after-sales service?

Yes, we do. Overseas orders come with complete installation drawings and video guidance. We can also arrange professional engineers to come and install the products on-site according to customer needs (the cost will be negotiated separately). All products enjoy standardized after-sales service.

Can you customize solutions according to the venue size?

Yes, we have a professional venue planning and design team. We can customize exclusive amusement equipment layout schemes according to the actual size, floor height, house type structure of the customer's venue and combined with business needs, and provide preliminary design drawings for free.

What is the cooperation process?

Demand communication → Venue survey/scheme design → Quotation confirmation → Contract signing → Deposit payment → Production and manufacturing → Quality inspection and delivery → Installation and commissioning → Acceptance and payment → After-sales follow-up

Are you a manufacturer or a trading company?

We are a professional manufacturer of indoor amusement equipment integrating design, production, sales and service, with our own production base and R&D design team, without intermediate trade links.

Do you offer OEM/ODM services?

Yes, we do. We provide full-process OEM/ODM customization according to customers' brand VI, venue size, theme style and functional requirements, including appearance design, functional customization, LOGO printing, etc.

Does the amusement equipment material meet international safety standards?

All equipment materials are high-quality materials such as food-grade PE, environmental protection galvanized steel pipe, wear-resistant and non-slip PVC, which meet international safety standards such as CE, EN1176, ASTM and relevant domestic testing requirements, with third-party test reports.

Do you provide venue planning and design services?

Yes, we provide free services such as preliminary venue planning, floor layout design and 3D effect design for customers, and optimize the scheme according to the customer's business positioning (parent-child park, shopping mall park, indoor amusement park, etc.) to meet the needs of drainage and experience.

Who is responsible for the transportation cost of the equipment?

Overseas orders are subject to the FOB/CIF terms by default. The freight and insurance fees will be calculated separately based on the port and transportation method. The exact details will be provided in the quotation.